Working at Zappie

We believe that every child is a creator.

Zappie is an innovative startup with a mission: to encourage children to make things with their hands and to spark their curiosity about science and technology. With educational toys, we offer children aged 5 to 9 a fun and educational way to build and play.

Our primary product is a subscription service where we deliver a Zappiebox every month full of materials and instructions to build your own toys.

We are growing rapidly and are looking for people who want to make a difference with us, for children, parents and our future.

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This is what you need to know
What we offer

We're a young and, above all, ambitious company. We believe in sharing our successes. This means a close-knit team, with both a salary and stock options.

  • You are working on a meaningful solution for the future: the creative and technical development of children.
  • You will have a direct impact on our brand identity and help build something great.
  • And of course: you'll grow with us. In your role, your skills, and the creative direction of Zappie as a brand.
What we are looking for

We are looking for someone with dedication, passion, commitment and creativity.

Someone who is not afraid of responsibility, who is energized by ambition and who is fully committed to a mission that matters.

Zappie is a startup with ambitious goals, and we can only achieve them with people who genuinely think along, participate, and move with the times.

We're looking for team members who believe in what we do: inspiring children to become creators. People who understand that making an impact starts with dedication.

You are curious, independent, quick to understand and want to really dive into something.
Our values

Dedication: We go all-in for our mission and take a step forward every day.

Creativity: We believe in the power of ideas and original solutions, both in our products and marketing.

Entrepreneurship: We take initiative, dare to take risks, and build with an entrepreneurial mindset and we take responsibility.

Kindness: We have compassion, we pay attention to each other and the world around us.

Excellence: We have high standards and we don't settle for less.

A word from us

We started Zappie because we believe every child can be a creator. And because we believe the world needs people who are bold in building the future.

We're ambitious. We want to create something that matters. Something that helps children grow and gives parents confidence.

To achieve this, we're building a team with drive and passion. People who think sharply, are willing to work hard, and find satisfaction in creating something beautiful together. People who want to contribute not only to growth but also to the culture: a pleasant, safe, and open place where the best ideas win and quality matters.

We're a startup. That means a lot of freedom, a lot of responsibility, and everything moves at a fast pace. But above all, it means making an impact every day. Directly.

We are looking for talent.

Joep & Jimmy
Founders Zappie

Vacancies

Student Customer Service

Hybrid or remote | minimum 9 hours per week
Salary: €16.80 all-in gross per hour

Zappie is growing rapidly, and our community of parents and grandparents is growing with us. That's why we're looking for an enthusiastic student worker who can help parents and customers with a smile via email and chat. You don't need customer service experience; if you're sociable, patient, and digitally savvy, we'll teach you the rest.

At Zappie, you'll work flexible shifts (morning or afternoon) that you can schedule yourself, ideally alongside your studies! You'll be part of a dedicated, young team that works every day to inspire children with sustainable and educational toys.

What are you going to do?

  • You answer customer questions via email (think: orders and deliveries).
  • You think about how we can improve our service.
  • You communicate with the team about problems, frequently asked questions and recurring feedback.

Who are we looking for?

  • You are a higher professional education (HBO) or university (WO) student and will continue studying for at least 12 months.
  • You are available at least 9 hours per week (6 shifts of 1.5 hours).
  • You speak and write Dutch fluently.
  • You are sociable, patient and service-oriented.
  • You can switch well between digital systems and work accurately.
  • You remain calm and friendly, even when a customer is critical.
Klantenservice medewerker (werkstudent)

Hybride op locatie | minimaal 8 uur per week
Salaris: Op basis van leeftijd (zie salaristabel onderaan)

Zappie groeit snel, en onze community van ouders en grootouders groeit met ons mee. Daarom zoeken we een enthousiaste werkstudent die ouders en klanten met een glimlach helpt via e-mail, chat en telefoon. Je hoeft geen ervaring te hebben in klantenservice, als je sociaal, geduldig en digitaal handig bent, leren wij je de rest.

Bij Zappie werk je flexibel in shifts (ochtend of middag) die je zelf kunt indelen, ideaal naast je studie! Je bent onderdeel van een betrokken team dat zich elke dag inzet om kinderen te inspireren om te bouwen.

Wat ga je doen?

  • Je beantwoordt klantvragen via e-mail, chat en telefonisch.
  • Je denkt mee over hoe we onze service kunnen verbeteren.
  • Je schakelt met het team over problemen, veelgestelde vragen en terugkerende feedback.

Wie zoeken we?

  • Je bent hbo- of wo-student en studeert nog minimaal 12 maanden.
  • Je bent minimaal 8 uur per week beschikbaar.
  • Je spreekt en schrijft vloeiend Nederlands.
  • Je bent sociaal, geduldig en servicegericht.
  • Je kunt goed schakelen tussen digitale systemen en werkt nauwkeurig.
  • Je blijft rustig en vriendelijk, ook als een klant kritisch is.
  • Als je Duits spreek is dat een voordeel.

Wat bieden wij?

  • Een relaxte en gezellige werksfeer.
  • Samenwerken met een team van leeftijdsgenoten
  • Flexibele uren die goed te combineren zijn met studie.
  • Goed salaris op basis van leeftijd.

Leeftijd uurloon (bruto)

  • 18 jaar: 7,73 + 17,58% = 9,09 / uur
  • 19 jaar: 9,27 + 17,58% = 10,90 / uur
  • 20 jaar: 12,36 + 17,58% = 14,53 / uur
  • 21+ jaar: 15,45 + 17,58% = 18,17 / uur

Locatie:
Keienbergweg 77, 1101 GE, Amsterdam
Internships

Every day, we're building a brand that inspires children to become creators, and we could really use your help. At Zappie, you learn by doing, not by watching. We give you responsibility, trust, and the opportunity to quickly make a difference.

What we expect from you:

You're eager to learn, you take initiative, and you're a hands-on person. We're looking for someone who'll be a full-time member of our team. Full-time, in the office. Because you learn the most by truly participating in the construction process.

What we offer:

You'll join a creative, young work environment where you'll have plenty of room to grow. You'll contribute to a meaningful product and receive an internship allowance of €400 per month.

We are looking for reinforcement in the following areas:

  • Marketing: influencer marketing, social advertising, social media
  • Content: video/editing, storytelling, content creation
  • Product: developing new toy boxes
  • Design: graphic design (branding, visuals, instruction booklets)
  • Data: analyzing customer behavior, marketing and production.
  • Sales Zappie Edu: B2B to after-school care centers and schools

Does this suit you completely?

Apply now → Zappie Handbook (Notion)